The Account Manager works with an assigned customer base and holds primary responsibility for all aspects of account management, client relations and sales to those accounts. The Account Manager coordinates with outside sales representatives, warehouse personnel, purchasing personnel, credit personnel and management to maximize customer satisfaction, delivery excellence, sales volume and profitability. Development of strong customer relationships is a key aspect of this position.

Daily duties will include, but are not limited to:

 Operates as the lead point of contact for any and all matters specific to assigned customer base.

 Establishes and cultivates strong, long-lasting relationships with customers.

 Learns specific customer needs and expectations and earns their trust and continued business.

 Ensures service and delivery excellence with every order.

 Stays up-to-date with industry trends. Discusses market information and trends with customers and obtains competitive

information from customers.

 Coordinates sales efforts and account maintenance activities with Outside Sales Reps. Partners with Outside Sales Reps

concerning pending quotations and other market related information.

 Owns the full sales cycle from prospecting to pricing, closing, logistics and delivery.

 Receives and responds to customer pricing requests via phone, fax or e-mail.

 Prepares and delivers quotes – this entails checking stock, pricing, sourcing material at the mill level, obtaining freight rates (if

necessary) and following up with the customer.

 Makes discretionary pricing decisions based on customer-specific and market/industry conditions.

 An engaging and customer-centric personality is the key to success in this Account Manager role.

 Ability to easily establish rapport and build/maintain strong relationships through excellent customer service in a demanding

environment.

 Excellent communication and interpersonal skills, as well as the ability to convey information in a simple and understandable

way.

 Operating with the highest integrity, ethics, and respect for colleagues, suppliers, and customers.

 Solid organization and prioritization skills, as well as the flexibility to quickly adapt to changing situations.

 Ability to multi-task and manage multiple deadlines.

 Strong analytical skills with a high energy level.

 Well-organized and detail-oriented.

 Strong computer and phone skills

Brown Strauss Steel is an established structural steel Service Center. Majority of sales are inbound calls, with customers needing our service and materials. Little to no cold calling, but outbound calls to existing customers to build report and relationship, is expected.