This is an administrative role (no sales involved!) responsible for liaising with client contacts to effectively and efficiently streamline client requests with the internal service team. Duties for this role include understanding client requests, assessing available resources to meet those needs, delegating roles and tasks to the Stratus HR team, and maintaining communication with both parties regarding status of tasks and deliverables. The ideal candidate has a minimum 2-3 years of customer relations experience, is willing to work hard autonomously, and demonstrates our company’s DNA of being coachable, committed, dependable, a doer, engaged, humble, having initiative, innovative, kind, positive, respectful, and trusted.

This is a full-time, in-office position at our headquarters in Sandy, UT.

Company Overview:

Stratus HR is a Professional Employer Organization (PEO) (https://www.youtube.com/watch?v=gvck4aYFigo) that has been publicly recognized as a repeat Best Company to Work For (https://www.youtube.com/watch?v=qPIjlU3M52M) and Utah Top Workplace (https://vimeo.com/515951930). We are committed to providing small and medium-sized businesses with top-level outsourced Human Resources services. Our services include professional HR consulting, customized and accurate payroll, tax and benefits administration, government compliance, risk management services, and HR technology.

Stratus HR staff members work hard and demonstrate our company’s DNA of taking initiative to solve problems while being coachable, committed, dependable, doers, engaged, humble, innovative, kind, positive, respectful, and trusted. 

Responsibilities:

• Manage multiple accounts; develop positive working relationships with all customer touch points.

• Establish and maintain interpersonal relationships with client contacts.

• Organizing, planning, and prioritizing work in order to meet client needs.

• Check to ensure that appropriate changes were made to resolve client’s problems.

• Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Refer unresolved client grievances to designated departments for further investigation.

• Be a point of contact to refer clients to the appropriate parties.

• Developing and implementing strategic plans to manage and grow accounts.

• Collaborating with various internal departments to ensure that they fulfill all customer requests

• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.

• Collecting and analyzing data concerning consumer behavior to understand changing needs.

Requirements:

• Bachelor’s degree preferred.

• Minimum 2-3 years of customer relations experience.

• Strong customer service and project management skills.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office and CRM software.

• Highly organized and solution oriented.

• Detail-oriented and able to prioritize.

• Self-starter and able to work efficiently under pressure.

What We Offer:

• Competitive base wage and eligible for monthly bonuses.

• Employee of the Month Program (Employee of the Year = Free Trip Anywhere in the World)

• Paid Time Off

• Paid Holidays

• 401K (Company Match)

• Medical Insurance with HSA (Company Match)

• Short and Long-Term Disability

• Voluntary Benefits (Dental, Vision, Life, Accident, Hospital, Critical Illness, and ID Theft)

• Wellness Benefit Program

• Monthly employee recognition breakfast 

• Generous Referral Incentive Program

• Onsite Flu Clinic

• Annual Giving Back Program