Salt Lake City is looking for a Civil Enforcement Officer!

About the Position:

Our Civil Enforcement Officers conduct field inspections, investigate complaints, and enforce the City's zoning, sign, exterior housing maintenance, rental dwelling, dangerous building, weeds abatement and other nuisance and environmental control ordinances

The Civil Enforcement Officer II is distinguished from the Civil Enforcement Officer I by the ability to independently perform job duties with limited supervision and demonstrate a higher degree of judgment, discretion and familiarity with City codes and ordinances. At the higher level, incumbents are also expected to possess the ability to resolve more complex cases and conflicts with greater sensitivity and/or advanced negotiation skills.

The Civil Enforcement Officer III is distinguished from the Civil Enforcement Officer II by the ability to independently perform job duties with no supervision and demonstrate a higher degree of judgment, discretion and familiarity with City codes and ordinances, building construction codes and litigation processes. At this level, incumbents are expected to represent the group at community council meetings and other neighborhood organizations. The Civil Enforcement Officer III is also tasked with training new personnel in all aspects of the job.

The ideal candidate will have a high school diploma or GED at least two (2) years of customer service experience dealing with conflict resolution and handling customer complaints, case management, construction experience or experience in a closely related field. Post-high-school education in a related field may be substituted for the experiential requirement.

Work Schedule:

Monday – Thursday from 7:00 a.m. – 5:30 p.m.

Position Salary Range:

This position may be filled at a level I, II, or III based on the selected candidates’ credentials.

Civil Enforcement Officer I: $21.29/hr. to $32.00/hr.

Civil Enforcement Officer II: $23.73/hr. to $35.68/hr.

Civil Enforcement Officer III: $29.75/hr. to $36.83/hr.

Why work for SLC?

• New hires earn 13 days of paid holidays each year, 12 days of paid vacation, plus paid personal leave! 
• UTA bus pass
• Competitive benefits package – The City will pay 95% of premiums for health insurance – Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/
• Pension, 401(k), Hybrid, and Roth and Traditional IRA Retirement Plan options through URS
• Employee Medical Clinic - Discounted rates for employees and families
• SLC Wellness 360 – Covered employees, spouses, and adult designees can earn up to $150 each per year, paid in the form of a gift card
• ComPsych Program – Up to 15 free counseling sessions per event per family member
• Tuition Reimbursement – Up to $4,000 reimbursed each year
• Parental Leave – 6 to 12 weeks of paid leave
• Short Term Disability – Up to 12 weeks of pay based on length of service

IMPORTANT: Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice.

Key Responsibilities:

• Responding to citizen complaints, inspects commercial and residential sites to determine compliance with all zoning and design guidelines (i.e., landscaping, outdoor storage, inoperable vehicles, vehicle parking on private property, fences, signs, and other prescribed regulations). Issues notices of violation to the responsible party to correct the violation. Uses an appropriate level of explanation and presence of authority to gain agreements on compliance deadlines and avoid civil and court action.
• Investigates complaints concerning unsafe housing, vacant building violations and weeds abatement. Determines appropriate action and follows through for compliance.
• Completes housing inspections on apartment buildings with three or more units as per the city’s Rental Dwellings ordinance.  
• Inspects and abates code violations on vacant, boarded and nuisance properties as part of the city’s Dangerous Buildings code.
• Prepares accurate written documents (notices of violation, letters, civil citations, and reports) with clearly organized thoughts and using proper sentence structure, punctuation, and grammar in order to convey the appropriate codes, facts, and statements. Develops written evidence in cases where legal action may occur.
• Prioritizes work and responds promptly to citizen complaints. Performs outreach and educates citizens on city ordinances that promote strong, vibrant neighborhoods and communities.
• Communicates effectively and persuasively with the public, management, and other City employees. Attends and represents the Division at various City and public meetings.
• Organizes and coordinates with agencies (i.e., police, fire, health, and other agencies as necessary) to resolve complex community issues.
• Comprehends and makes inferences from zoning maps, parcel maps, legal descriptions, property deeds, construction plans, specifications, and other related documents in order to conduct investigations and inspections to ensure compliance with code requirements.
• Performs other related duties as assigned.

Minimum Qualifications:

Civil Enforcement Officer I

• Two (2) years of customer service experience dealing with conflict resolution and handling customer complaints, case management, construction experience or experience in a closely related field. Post-high-school education in a related field may be substituted for the experiential requirement.

Civil Enforcement Officer II

• Three (3) years of customer service experience dealing with conflict resolution and handling customer complaints, case management, construction experience or experience in a closely related field, six months of which must have been in code enforcement, housing or building inspection work. Post-high-school education in a related field may be substituted for the experiential requirement. Incumbents must possess and maintain a Zoning Inspector and Property Maintenance/Housing Inspector Certifications.

Civil Enforcement Officer III

• Four (4) years of customer service experience dealing with conflict resolution and handling customer complaints, case management, construction experience or experience in a closely related field, two years of which must have been in code enforcement, housing or building inspection work. Incumbents must possess and maintain a Zoning Inspector, Property Maintenance/Housing Inspector and (4) Commercial or Residential Building, Mechanical, Electrical, or Plumbing Inspector certifications and hold and maintain a license from the state of Utah as a Limited Inspector.

Required for all levels:

• Graduation from high school or GED.
• Must possess a valid state driver’s license or Utah driving privilege card.
• Must be a minimum of 18 years of age.
• Ability to work effectively with the public, including conflict resolution skills, and demonstrate outstanding customer service.
• Adequate physical mobility to climb stairs, work in confined spaces and negotiate hazardous sites.
• Demonstrated ability to read and write legibly and maintain accurate records.
• Knowledge of modern office procedures, methods and equipment including computer equipment, applicable software programs, mobile devices, and applications.
• Ability to handle pressure and fatigue due to daily exposure to considerable stressful situations and the ability to de-escalate potentially intense situations when interacting with the public.

Desired Qualifications:

• Work experience associated with City building or zoning enforcement, such as investigating building, housing, zoning, licensing, municipal codes, and environmental ordinance violations.
• Experience in working effectively with the public and various government organizations.
• Experience in code enforcement, housing inspection, building construction, construction management, criminal justice, or experience in a closely related field and one or more ICC Zoning, Housing, Commercial or Residential certifications in Building, Mechanical, Electrical or Plumbing.

Working Conditions:

• Considerable exposure to stressful situations due to regular human behavior. Exposure to disagreeable elements such as, extreme heat, cold, rain, ice, snow, environmental hazards and adverse living conditions.
• Moderate physical activity. Requires the ability to walk, climb, push, pull and manage heavy objects (50 lbs. maximum).
• Requires shift work including weekends, evening shifts and irregular hours in addition to regularly scheduled shifts on an as needed basis. Ability to work overtime hours as needed to cover special events.

Career Ladder:

• Movement between levels is contingent on individual time-in-service, training, and successful completion of testing requirements. To be eligible for advancement, incumbents must demonstrate satisfactory job performance in addition to meeting all established minimum job qualifications. Position changes are subject to availability of funds, Department Director approval and concurrence of the Human Resources Department.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law.  Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.