IT Support Specialist II

Requisition Number: S02031P

Position Category: Staff

Hours Per Week: 40

Months Per Year: 12

Alternate Work Schedule:

Pay Grade: N27

Salary:

FLSA: Non-Exempt

Job Summary/Basic Function:

This position supports classroom computers as part of the Integrated Technology Support Services team providing comprehensive technical support to faculty and staff in offices, classrooms, labs, and conference rooms. 

Key Responsibilities: 

• Manage the functionality, reliability, security, and standardization of classroom computers distributed across the university

• Test and deploy OS, software, and policy configurations

• Ensure university security and vulnerability management standards are met

• Image computers and assist with installation in classrooms

• Track assets and report on lifecycle for computer replacement

• Initiate the ordering process for new computers as required

• Primary contact for technical issues and troubleshooting of computer configurations in classrooms

• Other duties and tasks as assigned by the manager of the Integrated Technology Support Services team

Required Qualifications:

Required:

Associate’s or equivalent combination of education and experience

2 years of experience troubleshooting technology with emphasis on two or more of the following technologies in a full time position: 

• Microsoft Active Directory or other user account management system

• Development in system management software such as Microsoft Endpoint Configuration Manager Manager, JAMF , etc.

• Security & Vulnerability Management

• Microsoft and Apple Command Line Interfaces such as PowerShell, Terminal, etc.

• AV Technologies

Experience providing in-depth support for enterprise systems and software such as Google Apps for Education, INB , Argos reporting, Microsoft Office Suite, Windows OS, Apple OS, etc.

Experience imaging computers 

Preferred Qualifications:

Preferred: 

• Experience evaluating and maintaining the security of computer stations

• Experience providing formal or informal training to peers and those outside of peer group

• Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties

• Experience working with users to determine action plans

• Experience working on teams, possibly having led a project or coordinated work on projects

• Experience working in higher education

Background Check? Yes

Benefits Summary:

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Job Open Date: 03/17/2025

Review Date: 03/31/2025

Job Close Date:

Open Until Filled: Yes

Notes to Applicant:

If you are passionate about what you could offer and accomplish with our team, we would love to hear from you. The annual salary for this position starts at $44,000 and may go up from there depending on candidate qualifications. The position comes with a generous https://www.weber.edu/wsuimages/benefits/Benefits-Information/Non-Exempt-Benefits-2024-25.pdf

To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.

For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.

Screening of applications will begin March 31, 2025. Position will remain open until filled.

Criminal background check required as a condition of employment. 

Physical Activity of this position: Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Maintaining equilibrium to prevent falling. Walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. , Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.

Physical Requirements of this position: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Visual Acuity Requirements including color, depth perception and field of vision: Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position: None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

To apply, visit https://apptrkr.com/6088913

Weber State University is an Equal Opportunity Employer committed to creating an inclusive environment by welcoming all individuals, including culturally diverse staff, faculty, and student body. WSU values every individual by embracing all identities through the promotion of belonging, creativity, and uniqueness. We strive to create environments which are welcoming, inclusive, and equitable for all. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

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