Department: Administration

Reports To: COO

Employment Type: Full-Time

Location: Corporate (hybrid available)

Salary Range: $25-$30

The Product Specialist/Corporate Administrator plays a crucial role in supporting corporate leadership and operational teams. This position requires a highly organized and detail-oriented individual with expertise in mortgage industry guidelines, federal regulations, and investor relations. The role involves managing corporate communications, investor updates, reporting, and maintaining critical systems and documentation.

Executive Support:

*Assist the COO and CCO with research, documentation, scheduling, and regulatory guidance.

*Create and distribute training materials, bulletins, and guideline updates.

*Manage companywide announcements related to products, programs, and guideline revisions.

Communication & Documentation:

*Maintain and update the company’s Contact Sheet for investors, MI companies, and other partners.

*Oversee SharePoint (Intercap Insider), including editing, updating, and creating new pages/sites.

*Manage key content areas: broker information pages, underwriting matrices/overlays, policies/procedures, and MI training webinars.

*Coordinate weekly Ops Huddle meetings, including PowerPoint preparation, recording, and document distribution for compliance.

*Ensure timely updates of policy and procedure documents on Intercap Insider.

Investor & Program Management:

*Oversee investor rollouts, ensuring progress tracking and deadline management.

*Provide ongoing investor updates and maintain documentation of product and guideline changes.

*Assist in onboarding and offboarding underwriters, including VA Credit and SAR applications, FHA, USDA, and other regulatory requirements.

*Serve as the administrator for many investor websites, managing employee access to investor portals and guidelines.

*Review and process grant program requests, ensuring approval before publication and maintaining the master list of standalone grant and DPA programs.

Education and Experience

*3-5 years prior experience in the mortgage industry, preferably in operations, underwriting, or compliance.

*Experience with investor relations and underwriting procedures is a plus.

Skills and Competencies

*Strong understanding of mortgage products, investor guidelines, and regulatory compliance.

*Exceptional organizational and communication skills with the ability to manage multiple tasks.

*Proficiency in SharePoint, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), and other corporate communication platforms.

*Ability to work independently, manage deadlines, and ensure accuracy in all tasks.