We are looking for a competent individual to provide fast and useful technical assistance for our web-based (PHP) Medical Records software.

You will respond to support system tickets and answer calls for a wide array of issues to offer answers and advice. You will install software in a Windows environment, help to troubleshoot and eliminate software bugs, perform software updates and write/run SQL queries, work with IT professionals around the country to stage up Windows Servers and much more.

You should have good working knowledge of the Windows operating system, technical knowledge, and be able to communicate effectively and professionally to investigate, understand and solve problems.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions.

This is not a remote position. It's a Full-time position working in our Orem Utah office. Hours between 9am and 5pm weekdays Monday-Friday. After a training period, you will be put in to our ‘On Call’ rotation which will require you to be accessible (with a computer and internet access) 24/7 during your assigned week of our emergency rotation.

This is an entry level position with pay beginning at $18-$20 per hour. Compensation will be based on previous experience and qualifications. Health Insurance benefits available after 90 day probationary period.

Paychecks will be via Direct Deposit unless otherwise arranged.

We need someone to serve as the first point of contact for end users seeking technical assistance over the phone, email, or our ticket system (FreshDesk)

Perform remote troubleshooting by researching, diagnosing, and identifying solutions to resolve system issues

Direct unresolved issues and feedback to next level support, development, or management team

Work closely with interoffice personnel and follow office procedures

Record problems and resolutions in ticket system and company repository

Take ownership of a problem or issue and provide status and solutions to customers

Assist with internal software (QA) testing

Must be patient, determined, and willing to work closely with customers

Proficient Windows user knowing folder navigation, software installation, Windows permissions, and other basic PC operations

Understanding of computer systems, peripherals, and other tech products

Customer-oriented, proficient with English and communication skills

Ability to diagnose and resolve technical issues

Other Helpful Skills

• Experience as a help desk technician or other customer support role
• Ability to write and execute common MSSQL queries
• Familiarity with Windows Server, MSSQL, IIS, and networking

We are looking for someone with an interest in IT and software who is determined to learn, contribute, work with people, provide friendly customer support.

We work in a fun, friendly, and busy environment and we are excited to add you to our team.