This individual should be personable and be able to help customers in a professional, respectful manner, be exceedingly skilled in bicycle mechanics, and be dedicated to completing assignments and projects to meet the high standards of quality at Bingham Cyclery. Bingham Cyclery is a community of bike shops that takes pride in being a safe space for everyone. We aim to break down barriers so that all will feel comfortable and welcome in our bike shops, regardless of riding skill, mechanical knowledge, gender, etc. We are looking for team members that share this vision.

Primary job duties include but are not limited to:

Guiding the process by which we receive repairs, write-up repair tickets, schedule the work, and assign each repair to various mechanics within the shop

Complete all scheduled work orders within the promised turnaround time

Completing the following service related tasks:

• Bike Builds ranging above $4,000 retail value
• Chain Sizing/installing
• Basic adjustments (brakes, gears, bearings, wheel true)
• Flat fix (including tubular and tubeless)
• Perform advanced Tune-Ups and Overhauls
• Accessory & Components Installation
• Spoke Install, Wheel True & Wheel Building
• Wrap handlebars
• Suspension / dropper post service--all levels
• Frame Alignment, Facing and Chasing
• Hydraulic Brake maintenance/installation
• Custom bike builds (frame up)
• Internal hub service
• Conduct training sessions
• Bearing overhauls
• E-Bike motor installation
• E-Bike diagnostic, troubleshooting & updating
• E-Bike wiring and routing
• Proficient knowledge of how E-bikes function
• Consult clients on E-bike usage / maintenance

Ensure that the Bingham Cyclery processes are being adhered to in the tech center and that employees understand and meet their responsibilities as a part of that

Complete a training program which involves in-store training as well as paid, internet-based training and off-site trainings

Be involved in hiring and training of new tech center employees

Address any customer service and warranty issues

Write work orders based on on-the-spot analysis; provide customers with accurate cost estimates and maintenance suggestions

Plan and/or lead special events or workshops in your tech center, for customers as well as for staff

Manage service inventory under the supervision of store management, including ordering and cycle counting

Monitor productivity and performance of tech staff

Organize supplies and product within the tech center to promote a clean and efficient work environment

Demonstrate a commitment to your staff, your peers, your supervisors and the Bingham Cyclery mission

The ideal candidate:

Has excellent mechanical skills (minimum 3 years of hands-on, professional shop experience working on a wide variety of bicycles)

Must be proficient in repairing new as well as older and vintage bicycles to the highest standard

Is detail-oriented and able to manage multiple projects simultaneously

Has excellent organizational skills — systems oriented with high attention to detail

Has the ability to work competently with computers, Lightspeed Cloud POS experience preferred

Has a working knowledge of bicycles and their mechanical parts

Is capable of safely lifting and carrying 100lbs on a regular basis

Is intrinsically motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment

Ensures cleanliness and monitors maintenance of facility then provides input to both the Store Manager and the Operations Manager

Ability to speak Spanish or other languages is encouraged

Proficient knowledge of how E-bikes function

Wage: $16.00-$21.00/hour

Benefits: Use of rental bikes, Employee Purchase perks and for full time employees - Health Insurance stipend after 30 days

Location(s): Bingham Cyclery

Application Instructions: Complete online job application (https://www.binghamcyclery.com/about/application-for-employment-staff-pg1412.htm) AND email your resumé with a list of three professional references to jobs@binghamcyclery.com