We are seeking a seasonal Customer Support & Sales Representative (CSSR) to join our team at Hormiga Landscapes. This role will be active for the Summer and Fall of 2025, with the possibility of conversion to a regular full-time employee at the close of the Fall season. As a CSSR, your role will be crucial in generating new work and providing a great initial customer service experience. Additionally, you may be asked to take on a more standard Customer Service role when the need arises.

• Client Sales: Generate leads, converting leads to clients, and ensuring a great initial customer service experience. 
• Marketing: Make sales calls, create & send promotional materials via email, SMS, and social media, and track the success of various marketing campaigns and initiatives. 
• New Client Onboarding: Accurately enter lead & new client information into our system and ensure they receive necessary service details. 
• Customer Service: Answer incoming calls & messages promptly. Addressing client inquiries, providing information about our landscaping services, and assisting with any other questions or concerns. 
• System Data Entry & Record Keeping: Perform regular data entry tasks and note taking, ensuring that all lead & client information, requests, and service records are noted accurately and kept up-to-date in the system. 

• Communication: Strong communication skills, both written and verbal 
• Reliability: Candidate must commit to being on time consistently and present on all scheduled days 
• Multitasking: Handle various customer service requests and projects simultaneously 
• Flexibility: The ability to quickly learn and adapt to a changing work environment. 
• Attention to detail and strong organizational skills 
• Working knowledge of Microsoft Word and Outlook 
• High School Diploma or Equivalent 

Qualifications that will set you apart:

• A degree in marketing from an accredited educational institution strongly preferred 
• A proven track record in sales and/or a marketing portfolio strongly preferred 
• Bilingual (Understanding and/or speaking Spanish & English) candidates strongly preferred 
• Working knowledge of Microsoft excel preferred 
• Previous experience working in a customer service or call center role preferred 
• Previous experience working in a small business office environment preferred

Why choose Hormiga? 

We are a small locally owned business with a ton of growth potential in the years to come. You’ll be getting in on the ground floor, helping to build and shape the business. Additionally, this is a great opportunity to learn the ins and outs of landscaping work. We have highly experienced field crews and project management that have spent decades honing their craft. As a small team, we offer a supportive and collaborative work environment that you will be a critical and valued part of.