As a Legal Intake Specialist, your day revolves around helping individuals navigate complex healthcare issues. You'll begin each day by answering client calls, offering professional and empathetic support for those dealing with medical claims and insurance problems. You'll conduct in-depth intake assessments, gathering crucial information to understand their needs. Your expertise in medical terminology, billing codes, and documentation will allow you to create accurate records and organize medical and insurance information efficiently. You will guide clients through available resources and explain the claims process in detail. Throughout your day, you will manage a high volume of phone calls, ensuring each client receives timely and thorough assistance. Your ability to maintain HIPAA-compliant records while ensuring confidentiality will be key to your success.

As a Legal Intake Specialist, your day revolves around helping individuals navigate complex healthcare issues. You'll begin each day by answering client calls, offering professional and empathetic support for those dealing with medical claims and insurance problems. You'll conduct in-depth intake assessments, gathering crucial information to understand their needs. Your expertise in medical terminology, billing codes, and documentation will allow you to create accurate records and organize medical and insurance information efficiently. You will guide clients through available resources and explain the claims process in detail. Throughout your day, you will manage a high volume of phone calls, ensuring each client receives timely and thorough assistance. Your ability to maintain HIPAA-compliant records while ensuring confidentiality will be key to your success.

THE TYPE OF Legal Intake Specialist WE'RE LOOKING FOR:

• 3+ years of experience in a medical, pharmaceutical sales, or healthcare insurance role

• Strong understanding of medical terminology, billing codes, and healthcare documentation

• Familiarity with medical records, insurance claims, and client advocacy

• Ability to manage a high volume of phone calls while ensuring attention to detail and professionalism

• Experience with HIPAA-compliant record keeping and handling sensitive client information

• Exceptional verbal and written communication skills, with strong interpersonal abilities

Preferred Qualifications:

• Associate or bachelor's degree in nursing, healthcare administration, health sciences, or a related field

• Familiarity with personal injury claims, workers' compensation, or mass tort cases

Benefits:

• Health, dental, and vision insurance

• Short- and long-term disability insurance

• Life insurance

• A 401(k) with company match

• Paid time off (PTO)

• A health savings account (HSA)

• Paid holidays

• Periodic snacks and team lunches