Own the guest journey from an online search to the moment visitors exit our tasting room—glassware rinsed, bags in hand, five-star review pending. You’ll curate the space, lead a small team, drive retail sales, and turn data into insights that fuel growth.

Retail Experience & Ambience

• Redesign the retail/tasting-room layout regularly to optimize flow and storytelling.

• Maintain a spotless, clutter-free environment; manage lighting, music, scent, and on-screen content.

• Create seasonal end-caps, specials, and in-store promotions.

Guest Services

• Build, update, and close out tour & tasting offerings in Tock; ensure staff are trained to upsell.

• Encourage guest surveys, respond to Google reviews, and analyze feedback to improve NPS, CAC, and CLV.

Digital & Local Presence

• Keep hours of operation accurate across Google, Yelp, Facebook, Square Online, TripAdvisor, Groupon, the physical door, etc.

• Configure Groupon/Tock redemption procedures and train staff accordingly.

Inventory & Merchandising

• Forecast, create POs, receive, and reconcile inventory; enter counts into Square and update UPCs/photos/online availability.

• Conduct monthly physical counts and investigate variances.

• Manage humidor conditions and plan Chartwell Cigar Club selections/packaging three months out.

People Leadership

• Recruit, hire, schedule, and coach retail and tour staff; approve time off and payroll in the PEO system.

• Conduct quarterly performance reviews; handle corrective actions and terminations when necessary.

• Interact with customers positively.

Sales & Promotions

• Ideate and execute retail sales campaigns, Cigar Club tie-ins, and holiday promotions.

•Reach out to local groups to increase foot traffic.

• Update in-store TV slides and signage to support promotions.

Analytics & Reporting

• Monitor KPIs (daily sales, conversion rate, AOV, Cigar Club churn) and deliver a concise monthly report with actionable recommendations.

Compliance

• Ensure all operations adhere to Utah DABS regulations for sampling, discounting, and retail sales. 

Inventory & Merchandising

• Forecast, create POs, receive, and reconcile inventory; enter counts into Square and update UPCs/photos/online availability.

• Conduct monthly physical counts and investigate variances.

• Manage humidor conditions and plan Chartwell Cigar Club selections/packaging three months out.

People Leadership

• Recruit, hire, schedule, and coach retail and tour staff; approve time off and payroll in the PEO system.

• Conduct quarterly performance reviews; handle corrective actions and terminations when necessary.

• Interact with customers positively.

Sales & Promotions

• Ideate and execute retail sales campaigns, Cigar Club tie-ins, and holiday promotions.

•Reach out to local groups to increase foot traffic.

• Update in-store TV slides and signage to support promotions.

Analytics & Reporting

• Monitor KPIs (daily sales, conversion rate, AOV, Cigar Club churn) and deliver a concise monthly report with actionable recommendations.

Compliance

• Ensure all operations adhere to Utah DABS regulations for sampling, discounting, and retail sales. 

• 3–5 years’ management experience in a tasting room, distillery, brewery, winery, premium retail, or hospitality environment
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• Proven history of hitting sales targets while maintaining top-tier guest-satisfaction scores
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• Working knowledge of POS systems (Square preferred), Tock, and basic photo/content editing
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• Strong inventory-control and margin-management skills
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• Eligible for (or currently hold) Utah Manager’s Alcohol Certification
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• Able to lift 40 lbs. and work evenings, weekends, and some holidays
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• Bonus: cigar-humidor expertise, digital-marketing know-how, and passion for craft spirits

Send your résumé and a brief note describing your favorite craft beverage to jobs@clearwaterdistilling.com with the subject line Retail Manager – [Your Name]. Applications are reviewed on a rolling basis; selected candidates will be invited for an on-site interview and tasting-room walkthrough.

Join us in shaping an unforgettable, compliant, and profitable guest experience—cheers!