POSITION SUMMARY: Works towards returning a profit on dealer capital invested in parts inventory.  Will accomplish this objective through the use of effective purchasing procedures, accurate inventory control, staffing, security, pricing, merchandising, displaying and advertising.  Ensures that all customers are treated as individuals, with care and respect.

DUTIES AND RESPONSIBILITIES: 

• Handle customer complaints tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
• Implement a telemarketing campaign for customer contact.
• Establish a product & sales promotion program.
• Encourage the sale of branded parts.
• Develop, enforce and monitor specific guidelines for dealing and communicating with customers to foster exceptional customer satisfaction as reflected in CSI scores
• Guarantee that customer service telephone inquiries are handled quickly and effectively.
• Purchase stock locally in response to high customer demand or a market availability emergency.
• Regularly improve the efficiency of the department with customer interactions and transactions
• Review stock ordering practices.
• Establish processes to ensure accuracy between inventory and computer records.
• Develop and administer a wholesale parts program.
• Recruit, hire, train, motivate, counsel and monitor the performance of all the parts employees.
• Ensure employees attend training programs to gain required skills and/or certifications.
• Delegate work as requested to ensure customer satisfaction while developing employee skills.
• Act as the representative for the Parts Dept. to the Service Manager fostering close cooperation over parts supply for servicing work issues.
• Maintain an appropriate level of trade discount.
• Hold weekly department meetings.
• Attend and participate in manager meetings.
• Direct outside parts and counter sales efforts towards budgeted metrics
• Review parts shop displays to reflect sales, recent developments and new opportunities.
• Establish a purchasing policy and practice that ensures competitive bids from vendors for all tools, equipment, supplies, etc., to become a low cost producer.
• Make warranty and billing adjustments.
• Scrutinize sales figures, expenses, and inventory levels regularly in order to maintain profit goals.
• Monitor daily reports in KG Apps system for sales productivity, anomalies and opportunities.
• Collaborate with the GM to determine the annual operating budget for the parts department.  Plan, analyze, and manage department finances.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Maintain key inventory performance metrics relating to inventory turns, day supply, and idle capital.
• Maintain a mixed inventory consistent with the requirements of the service department, body shop, wholesale accounts, and public.
• Review stock obsolescence and work quickly to remedy
• Implement and oversee stock checks in line with company standards and procedures.  (Note:  This may be perpetual stock checking or annual stock check).
• Ensure that new stock lines are binned promptly.
• Review operating controls on a regular basis, specifically negative stock reports, PDR's, obsolescence reports, performance numbers in the way of volume and margins.
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Design a process regarding the special ordering of parts, see GOMER for policy   
• Oversee shipping and receiving.
• Design and use a lost sales report.
• Assist in collecting on overdue accounts.
• Follow a predetermined month end process.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

All employees must adhere to the below Company Values:

Respect: We treat everyone with genuine care and concern

Intelligence: Intelligence means we’re able to learn, grow and adapt.

Greatness: We are consistently exceptional in our work and continually improve.

Honesty: We keep our commitments, tell the complete truth and act with integrity

Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.

EDUCATION and/or EXPERIENCE:

• 2 years of relevant work experience
• High School diploma or equivalent required
• 1 year of supervisory experience
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based.  Deals creatively and logically with any problems that arise, while expressing empathy for customers and their concerns
• Results Oriented – the ability to plan and achieve business goals within the timelines established
• Leadership & Example Setting – the ability to motivate dealership managers and employees and model company brand through desired behaviors
• Financial Acumen – the ability to understand and analyze dealership financial numbers while looking for opportunities to enhance effectiveness

COMPUTER SKILLS:
Inventory Control Software, internet, Microsoft Office Products

PHYSICAL DEMANDS:
While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 25 pounds and on occasion up to 50 pounds. Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Stooping. Bending body downward and forward by bending spine at the waist. Kneeling. Bending legs at knee to come to a rest on knee or knees. Standing. Particularly for sustained periods of time. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

WORK ENVIRONMENT:
Generally, Parts Managers work a standard 40-hour week.  To satisfy customer service needs, some parts departments offer evening and weekend service.  Generally, Parts Managers work indoors in well-ventilated and -lighted repair shops. However, some shops are drafty and noisy. The worker may be subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description.  I understand the responsibilities, requirements and duties expected of me.  I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer