ADVENTURE MARINE & POWERSPORTS
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Listing Number 1024643
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Member Since Sep 07, 2021

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MARINE SERVICE WRITER

ADVENTURE MARINE & POWERSPORTS
Ogden, UT 84401 | Posted Jun 28, 2025
6

Job Description

Adventure Marine & Powersports is seeking a skilled customer focused Marine Service Writer. You’ll be the bridge between our clients and our skilled service technicians ensuring smooth communication and efficient service delivery.

A Marine Service Writer manages customer interactions for boat and motor service, coordinating repairs, providing estimates, and ensuring customer satisfaction. The Marine Service Writer will act as a liaison between customers and the service department, handling inquiries, scheduling, and communication throughout the service process

Responsibilities

A Marine Service Writer is a key liaison between customers and the service department of a marine dealership / repair shop. Their primary role is to ensure smooth communication and efficient service delivery for vessel maintenance and repairs. 


Customer Interaction

  • Greet customers and actively listens to their service requests and concerns.
  • Provide a clear explanation of repair processes and procedures.
  • Communicate repair status updates to customers and technicians.
  • Answer customer questions and address concerns throughout the service process.
  • Ensure customer satisfaction and foster a positive experience. Service Management and Coordination
  • Inspect vessels to identify necessary repairs, safety upgrades, and preventative maintenance needs.
  • Create detailed work orders, documenting customer concerns and service requests.
  • Schedule service appointments and manage the service queue.
  • Coordinate service with technicians, assigning jobs based on skills and expertise.
  • Monitor work progress and ensures timely completion of repairs. 


Administrative Tasks

  • Provide accurate cost estimates for service or repair work, including parts and labor.
  • Obtain customer approval for estimates and any additional work.
  • Process service orders and prepares invoices.
  • Maintain accurate records of service work, customer interactions, and service histories.
  • Manage warranty claims and submissions. 


Technical Knowledge and Problem Solving

  • Possess a basic understanding of marine systems, engines, and equipment.
  • Work with technicians to diagnose and troubleshoot issues.
  • Can explain technical details to customers in a clear and understandable manner.
  • Suggest preventative maintenance and safety upgrades. 

Preventative maintenance is key, a Marine Service Writer must believe in this concept and apply it to all vessels.


Additional Responsibilities

  • Promote the brand and other product offerings.
  • Maintain a clean and organized service area. 


In essence, a marine service writer plays a vital role in ensuring that marine service departments run efficiently and that customers receive high-quality service. 


Qualifications

Qualifications for a Marine Service Writer include a blend of customer service expertise, technical understanding of marine vessels, and administrative skills. 

 

  • Understanding of marine systems and terminology - Familiarity with boat engines, electronics, electrical systems, and other components is important for accurately communicating with technicians and explaining repairs to customers.


  • Ability to translate technical information for customer understanding - Service writers act as a bridge between technicians and customers, explaining complex repairs in a clear and understandable manner.


  • Basic knowledge of marine maintenance and common service issues - This helps in assessing needs, explaining recommended services, and promoting preventative maintenance. 


  • Proficiency or experience in using LightSpeed software - This is necessary for creating work orders, scheduling appointments, tracking work progress, and processing invoices.


  • Strong organizational and multitasking abilities - Service writers manage multiple tasks simultaneously, including handling work orders, scheduling, and communicating with customers and technicians.


  • Attention to detail - Ensuring accuracy in work orders, estimates, and customer records is critical.


  • Ability to manage workflow and prioritize repairs effectively - This ensures that technicians are assigned appropriate jobs and that customers receive timely service updates. 


  • Experience in the marine industry - Previous experience in the marine industry is a significant advantage.


  • Customer service or sales-related background: Previous experience in roles that involve customer interaction is highly valued.


  • Ability to handle difficult conversations and resolve conflicts: Service writers need to be able to navigate challenging situations with professionalism and patience.


  • Strong listening skills: Accurately understanding customer concerns is essential for creating detailed work orders and ensuring customer satisfaction. 


  • Valid driver's license.


Additional Information

  • Up to $45 / hour - DOE


  • Health, dental, and vision insurance.


  • Employee discounts.


  • Opportunities for professional growth and training.


Specifications

  • Posting Date:Jun 28, 2025
  • Pay Range:N/A
  • Category:Automotive
  • Education Level:N/A
  • Job Type:Full-time
  • Years of Experience:3-4 years
Apply Now
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MARINE SERVICE WRITER

ADVENTURE MARINE & POWERSPORTS
Ogden, UT 84401 | Posted Jun 28, 2025

Contact: SID

6
 
All Jobs at ADVENTURE MARINE & POWERSPORTS
Apply Now

Job Description

Adventure Marine & Powersports is seeking a skilled customer focused Marine Service Writer. You’ll be the bridge between our clients and our skilled service technicians ensuring smooth communication and efficient service delivery.

A Marine Service Writer manages customer interactions for boat and motor service, coordinating repairs, providing estimates, and ensuring customer satisfaction. The Marine Service Writer will act as a liaison between customers and the service department, handling inquiries, scheduling, and communication throughout the service process

Responsibilities

A Marine Service Writer is a key liaison between customers and the service department of a marine dealership / repair shop. Their primary role is to ensure smooth communication and efficient service delivery for vessel maintenance and repairs. 


Customer Interaction

  • Greet customers and actively listens to their service requests and concerns.
  • Provide a clear explanation of repair processes and procedures.
  • Communicate repair status updates to customers and technicians.
  • Answer customer questions and address concerns throughout the service process.
  • Ensure customer satisfaction and foster a positive experience. Service Management and Coordination
  • Inspect vessels to identify necessary repairs, safety upgrades, and preventative maintenance needs.
  • Create detailed work orders, documenting customer concerns and service requests.
  • Schedule service appointments and manage the service queue.
  • Coordinate service with technicians, assigning jobs based on skills and expertise.
  • Monitor work progress and ensures timely completion of repairs. 


Administrative Tasks

  • Provide accurate cost estimates for service or repair work, including parts and labor.
  • Obtain customer approval for estimates and any additional work.
  • Process service orders and prepares invoices.
  • Maintain accurate records of service work, customer interactions, and service histories.
  • Manage warranty claims and submissions. 


Technical Knowledge and Problem Solving

  • Possess a basic understanding of marine systems, engines, and equipment.
  • Work with technicians to diagnose and troubleshoot issues.
  • Can explain technical details to customers in a clear and understandable manner.
  • Suggest preventative maintenance and safety upgrades. 

Preventative maintenance is key, a Marine Service Writer must believe in this concept and apply it to all vessels.


Additional Responsibilities

  • Promote the brand and other product offerings.
  • Maintain a clean and organized service area. 


In essence, a marine service writer plays a vital role in ensuring that marine service departments run efficiently and that customers receive high-quality service. 


Qualifications

Qualifications for a Marine Service Writer include a blend of customer service expertise, technical understanding of marine vessels, and administrative skills. 

 

  • Understanding of marine systems and terminology - Familiarity with boat engines, electronics, electrical systems, and other components is important for accurately communicating with technicians and explaining repairs to customers.


  • Ability to translate technical information for customer understanding - Service writers act as a bridge between technicians and customers, explaining complex repairs in a clear and understandable manner.


  • Basic knowledge of marine maintenance and common service issues - This helps in assessing needs, explaining recommended services, and promoting preventative maintenance. 


  • Proficiency or experience in using LightSpeed software - This is necessary for creating work orders, scheduling appointments, tracking work progress, and processing invoices.


  • Strong organizational and multitasking abilities - Service writers manage multiple tasks simultaneously, including handling work orders, scheduling, and communicating with customers and technicians.


  • Attention to detail - Ensuring accuracy in work orders, estimates, and customer records is critical.


  • Ability to manage workflow and prioritize repairs effectively - This ensures that technicians are assigned appropriate jobs and that customers receive timely service updates. 


  • Experience in the marine industry - Previous experience in the marine industry is a significant advantage.


  • Customer service or sales-related background: Previous experience in roles that involve customer interaction is highly valued.


  • Ability to handle difficult conversations and resolve conflicts: Service writers need to be able to navigate challenging situations with professionalism and patience.


  • Strong listening skills: Accurately understanding customer concerns is essential for creating detailed work orders and ensuring customer satisfaction. 


  • Valid driver's license.


Additional Information

  • Up to $45 / hour - DOE


  • Health, dental, and vision insurance.


  • Employee discounts.


  • Opportunities for professional growth and training.


Specifications

  • Posting Date:Jun 28, 2025
  • Pay Range:N/A
  • Category:Automotive
  • Education Level:N/A
  • Job Type:Full-time
  • Years of Experience:3-4 years
Apply Now
ADVENTURE MARINE & POWERSPORTS

Page Stats

Listing Number 1024643
Page Views 329 Views
Member Since Sep 07, 2021
Other Jobs in Ogden, UT
Change Location »

Location Settings


Important Safety Tip

We work hard to protect you and this service from fraud. As with any classifieds service please be aware of the warning signs relative to buying and selling online. Concerned about this listing?