The Young Automotive Group is Growing AGAIN! At Young Automotive Group, we’re driven by a passion for people, performance, and community. With over 30 locations across Utah, Idaho, and Montana and a culture that values innovation, teamwork, and career development, we’re growing fast—and looking for the best to grow with us. We’re searching for an experienced and dynamic Service Director to lead our Service Departments to Success. In this role, you’ll oversee service operations, drive customer satisfaction, and lead a team of Managers, technicians and advisors to deliver world-class service experiences. For more info on why we are a great place to work, check out our video! https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be

• Lead and develop a high-performing service team, including managers, technicians, and advisors
• Drive service profitability and efficiency while maintaining high CSI (Customer Satisfaction Index)
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Ensure compliance with all safety, warranty, and quality standards
• Monitor and manage departmental budgets, forecast performance, and report KPIs
• Implement process improvements and maintain operational excellence
• Collaborate with Parts and Sales departments to ensure customer needs are met seamlessly
• Recruit, mentor, and retain top talent in service roles

• 5+ years of service management experience in a dealership or high-volume shop
• Proven leadership and team development skills
• Strong knowledge of automotive systems, manufacturer processes, and service software
• Excellent communication, problem-solving, and organizational skills
• Ability to balance customer focus with performance goals
• CDK, Reynolds & Reynolds, Tekion, or other DMS experience a plus
• Valid driver’s license and clean driving record

Benefits

• 401k Retirement Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Benefits
• Paid Time Off (Up to 3 weeks per year)