Will do advanced troubleshooting skills across desktop, server, and network infrastructure. Will work with Firewall, switches, RMM, Kaseya and Datto. Will also work with cloud platforms like Azure and AWS and identity management.

Will take calls that tier 1 and tier 2 cannot fix. Must be able to do advandced troubleshooting. Resolve problems quickly and completely. Will work with end users in person and over the phone. Must be able to explain complex issues in terms that users can understand. Will work with desktop, server, network infrastructure, backups, firewalls, switches, and RMM. Must document tickets and actions taken to resolve in IT Glue.

Bachelor's degree in computer science, Information Technology or the equivalent.

Advanced troubleshooting skills across desktop, server and network infrastructure. Strong experience with: Windows Server, Active Directory, Group Policy and Exchange/O365.

Network diagnostics and tools (wireshark, traceroute, firewall logs, etc.).

Knowledge in firewalls, switches and RMM (Kaseya/DATTO) .

Virtualization technologies (VMware, Hyper-P).

Cloud platforms (Azure, AWS) and identity management.

Scripting knowledge (PowerShell, Python, etc.

Experience with escalated support, root cause w