We are currently seeking a friendly and organized individual to join our team as a Lead Veterinary Receptionist. The ideal candidate will have 3-6 years of customer service experience in a reception, office or phone center environment. Additionally, the ideal candidate would be comfortable managing a team of receptionists, the daily schedules of our veterinarians and must possess excellent communication and organizational skills. As a Veterinary Receptionist and a Lead, you will be responsible for managing client appointments, greeting visitors, answering phone calls, and assisting with administrative tasks. This position requires a person who is reliable and who can multitask efficiently in a fast-paced environment while maintaining a positive attitude.

Benefits:

• Salary based on experience.
• Health insurance coverage.
• Retirement savings plan.
• Opportunities for career growth and advancement within the company.
• Amazing discounted veterinary services for employees' pets.

• Supervise and mentor reception staff, fostering a culture of compassion and efficiency.
• Train new reception team members on protocols, software, and client service standards.
• Support ongoing professional development and cross-training within the front desk team.
• Handle escalated client concerns with empathy and resolution-focused communication.
• Manage the schedules for the hospital’s receptionist team.
• Manage appointment scheduling for veterinarians to optimize daily flow.
• Provide regular guidance, coaching, and corrective actions when needed.
• Review invoices for accuracy and ensure proper documentation of services rendered.
• Act as liaison between reception, veterinary staff, and management to ensure smooth operations.
• Communicate scheduling changes and updates to the team in a timely manner.
• Participate in staff meetings and contribute to process improvement initiatives.
• Troubleshoot basic tech issues and coordinate with IT support when needed.
• Greet clients and their pets warmly upon arrival.
• Schedule appointments and manage the clinic's calendar.
• Answer phone calls and address client inquiries or concerns.
• Maintain accurate records of patient information and medical histories.
• Assist with billing and processing payments.
• Manage inventory of office supplies and pet products.
• Collaborate with veterinarians and veterinary technicians to ensure seamless patient care.

• Education: High School Diploma/GED. Associate or bachelor’s degree preferred.
• Minimum 2–3 years of experience in a veterinary clinic, medical office, customer service role, or administrative role.
• Prior supervisory or team leadership experience is highly desirable.
• Familiarity with veterinary practice management software (e.g., AVImark, Cornerstone, eVetPractice) is highly desirable.
• Proficient in Microsoft Office Suite, Google Office equivalent and general office equipment.
• Exceptional multitasking and time-management skills.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Detail-oriented with a commitment to accuracy and efficiency.
• Comfortable handling multi-line phone systems and scheduling platforms.
• Typing speed of at least 30 words per minute.
• Knowledge of basic veterinary terminology and procedures is a plus.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle difficult situations with professionalism.
• Practices a “lead by example” work ethic.
• Reliable, punctual, and able to work flexible hours including weekends if needed is highly desirable.
• Maintains a professional appearance and demeanor.
• Demonstrates discretion and confidentiality with client and patient information.

About Us: Copper View Animal Hospital is a reputable veterinary clinic dedicated to providing compassionate care to pets and their owners. We offer a wide range of veterinary services and prioritize the well-being of animals above all else. Our team consists of experienced veterinarians and support staff who are passionate about improving the lives of animals in our community.

If you are passionate about animals and thrive in a dynamic work environment, we encourage you to apply for the Lead Veterinary Receptionist position at Copper View Animal Hospital. Please submit your resume and a cover letter outlining your qualifications and interest in the role. We look forward to welcoming you to our team!