Pay: $24/hr

Schedule: Monday-Friday 7:00AM-6:00PM

If you have exceptional customer service skills, love communicating with others, and enjoy delivering world-class customer experiences, you may be a great fit for the Service Advisor role at CarMax. At CarMax, we have a great work environment that includes perks like a clean, modern facility, free training, high volume, a variety of vehicles and much more.

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and automotive technician on the phone before, during, and after the service/repair processes.  

Learn more and apply online today!

https://careers.carmax.com/us/en/job/JU-075215/Service-Consultant-Customer-Advisor

Service Consultant responsibilities include scheduling repair appointments, greeting customers in service lanes, generating estimates, writing repair orders, and following up with the customer.

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates. 

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs. 

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Qualified candidates must have the following:

· Strong listening & communication skills

· Commitment to customer service

· Be very detail oriented

· Experience in a leadership role

· Previous success in resolving customer service issues

· A high level of professionalism and courteousness

· A desire to be in the automotive industry

The following qualifications are a plus:

· A minimum of 2 years retail management experience

· Knowledge of vehicle repairs and warranty work

· Continued education (AA, BS, Automotive Degree)

· Open to relocation for future growth.

At CarMax, our associates enjoy a dynamic, open, fun environment, as well as competitive wages and terrific advancement opportunities. Our full time associates are invited to take advantage of a comprehensive benefits package that includes: medical and dental insurance, vision insurance, 401K plan, short & long term disability, paid vacation, retirement and life insurance plans, a stock purchase plan, educational assistance, and a generous associate discount on cars, service, parts, and accessories.

We promote a drug-free workplace. Equal Opportunity Employer