DDS IT Professionals is one of the Intermountain West’s Premier Small Business IT Providers headquartered in Sandy, UT. DDS IT Pro has been simplifying technology for dental practices for more than 25 years but has expanded into the small and medium-sized general business sector. We are looking for friendly, charismatic, and talented IT professionals to expand our team. We value individuals who have a sound understanding of advanced computer networking and hardware and possess an outgoing, energetic, and customer-centric personality.

Responsibilities:

Operational / Systems Management

• Implement & Manage Microsoft Server 2016 / 2019 / 2022 & Windows 10/11 Workstations
• Configure Microsoft Servers / Domain Implementation / File Sharing / Active Directory
• Maintaining / Implementing / Updating network workstations in network environment
• Small & medium business network management – Domains & Workgroups
• Second & Third level Firewall implementation and management
• Field client helpdesk trouble tickets via phone / text / email and appropriately delegate
• Document & track all troubleshooting information / resolution steps taken to resolve tickets
• Implement diagnostic / antivirus software applications to resolve malware-related intrusions
• Remote support for clients both locally and nationally in intense / critical downtime situations
• Perform client follow-up for each resolved issue / Routine customer service checks

Requirements:

Academic & Certification

• Hardware certifications- A+ (or equivalent)
• 2+ Years of University or equivalent courses

Experience

• Must have minimum 3+ years in IT / Network Infrastructure Industry working with computer hardware (small business servers, workstations, firewalls, etc)
• Sound knowledge of network environments- maintaining domain controllers, firewalls, switches
• Proficient in both oral & written communication
• Excellent typing / data-entry skills
• Excellent comprehension skills and ability to focus & troubleshoot under pressure

Attributes & Personal Requirements

• Exceptional team / group environment skills
• Ability to prioritize and execute assigned tasks promptly and effectively
• Well-groomed, business-oriented dress & behavior
• Ability to organize and maintain company equipment and documentation
• Must be able to retain knowledge and suggest technology solutions tactfully
• Highly-motivated and self-managed

Job Role Expectations:

• 40 hour work week with potential for extended hours as needed
• Extensive driving (company car provided)
• Clean driving record required
• Must be able to lift oddly shaped equipment & boxes (Approx. 50lbs)
• Must be able to crouch and stand periodically
• Ability to travel out of state occasionally
• Must be available to field IT-related support calls after hours / weekends occasionally as needed

$70k+ starting salary. Compensation based upon experience. Benefits available after 60 Days.

** This is NOT a software programming position. Must have experience in hardware / networking for consideration.

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