Contact: Julia Howard
Apply Now855-368-8555
AlertGPS
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Listing Number 1012479
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Member Since Jun 30, 2017

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Customer Success Specialist

AlertGPS
South Jordan, UT 84095 | Posted Mar 14, 2025
18

Job Description

Join our dynamic, forward-thinking software company, leading the way in innovation with a mission dedicated to ensuring worker safety. As a Customer Success Specialist, you’ll be an integral part of a collaborative team of professionals, playing a vital role in supporting both our sales and operations teams. Step into an exciting and impactful position where your contributions will make a real difference.

This position is a new addition to our rapidly growing team.

Responsibilities

Are you passionate about engaging with customers, delivering dynamic virtual or live solution demos, and guiding new clients through seamless onboarding? Do you excel at training administrators and end users while troubleshooting technical issues and crafting creative solutions? If so, you’ll thrive as a Customer Success Specialist on our team.

  • Conduct virtual and live solution demos to support the sales team.
  • Manage the onboarding process for new clients, including initial software configuration and project launch.
  • Provide comprehensive training for administrators and end users.
  • Troubleshoot and resolve customer issues via phone, email, and live chat efficiently and professionally.
  • Maintain detailed documentation of client communications and problem resolution in the ticketing system.
  • Communicate customer feedback to the Management and Product teams for continuous improvement.
  • Identify opportunities to enhance service quality and customer satisfaction.
  • Collaborate on assigned projects during low peak call volumes.
  • Ensure the internal tracking system is updated and proper intake guidelines are followed.
  • Contribute to a Customer Success knowledge base for training and knowledge transfer.

Qualifications

  • 5+ years of experience in customer services within the technology industry.
  • Energenic personality with a flair for presenting.
  • Exceptional verbal and written communication skills, emphasizing empathy and solution-oriented responses.
  • Proficient in project management, account portfolio planning, and prioritization.
  • Strong desire to learn and grow within an innovative organization.
  • Excellent time management skills, including work planning, prioritization, and organization.
  • Proven ability to handle multiple priorities and tasks simultaneously.
  • Ability to collaborate effectively and work independently with minimal supervision.
  • Strong technical aptitude and problem-solving skills.
  • Experience with tools such as Slack, Jira, Confluence, Excel, and PowerPoint

Additional Information

Collaborative Culture | Flexible Hours | Growth Opportunities | Medical and

Dental Coverage

Does this position sound like the right place for you? Send us your resume and a cover letter highlighting what makes you the right fit for our growing team!

Company Perks

Flexible work schedule

Specifications

  • Posting Date:Mar 14, 2025
  • Pay Range:Hourly
  • Category:Customer Service
  • Education Level:None
  • Job Type:Full-time
  • Years of Experience:5-7 years
Apply Now
18
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Customer Success Specialist

AlertGPS
South Jordan, UT 84095 | Posted Mar 14, 2025

Contact: Julia Howard

18
 
All Jobs at AlertGPS
Apply Now

Job Description

Join our dynamic, forward-thinking software company, leading the way in innovation with a mission dedicated to ensuring worker safety. As a Customer Success Specialist, you’ll be an integral part of a collaborative team of professionals, playing a vital role in supporting both our sales and operations teams. Step into an exciting and impactful position where your contributions will make a real difference.

This position is a new addition to our rapidly growing team.

Responsibilities

Are you passionate about engaging with customers, delivering dynamic virtual or live solution demos, and guiding new clients through seamless onboarding? Do you excel at training administrators and end users while troubleshooting technical issues and crafting creative solutions? If so, you’ll thrive as a Customer Success Specialist on our team.

  • Conduct virtual and live solution demos to support the sales team.
  • Manage the onboarding process for new clients, including initial software configuration and project launch.
  • Provide comprehensive training for administrators and end users.
  • Troubleshoot and resolve customer issues via phone, email, and live chat efficiently and professionally.
  • Maintain detailed documentation of client communications and problem resolution in the ticketing system.
  • Communicate customer feedback to the Management and Product teams for continuous improvement.
  • Identify opportunities to enhance service quality and customer satisfaction.
  • Collaborate on assigned projects during low peak call volumes.
  • Ensure the internal tracking system is updated and proper intake guidelines are followed.
  • Contribute to a Customer Success knowledge base for training and knowledge transfer.

Qualifications

  • 5+ years of experience in customer services within the technology industry.
  • Energenic personality with a flair for presenting.
  • Exceptional verbal and written communication skills, emphasizing empathy and solution-oriented responses.
  • Proficient in project management, account portfolio planning, and prioritization.
  • Strong desire to learn and grow within an innovative organization.
  • Excellent time management skills, including work planning, prioritization, and organization.
  • Proven ability to handle multiple priorities and tasks simultaneously.
  • Ability to collaborate effectively and work independently with minimal supervision.
  • Strong technical aptitude and problem-solving skills.
  • Experience with tools such as Slack, Jira, Confluence, Excel, and PowerPoint

Additional Information

Collaborative Culture | Flexible Hours | Growth Opportunities | Medical and

Dental Coverage

Does this position sound like the right place for you? Send us your resume and a cover letter highlighting what makes you the right fit for our growing team!

Company Perks

Flexible work schedule

Specifications

  • Posting Date:Mar 14, 2025
  • Pay Range:Hourly
  • Category:Customer Service
  • Education Level:None
  • Job Type:Full-time
  • Years of Experience:5-7 years
Apply Now
AlertGPS

Page Stats

Listing Number 1012479
Page Views 913 Views
Member Since Jun 30, 2017
Other Jobs in South Jordan, UT
Change Location »
  • No jobs found

Location Settings


Important Safety Tip

This listing has been on the site less than 24 hours.

We work hard to protect you and this service from fraud. As with any classifieds service please be aware of the warning signs relative to buying and selling online. Concerned about this listing?