Business Systems Administrator

Job Summary

The University of Utah Campus Store is the leading retail arm of the University, providing exceptional customer experience through innovative solutions. We are seeking a skilled Business Systems Administrator to join our team as the functional expert in the Campus Store's shadow system, Oracle NetSuite, ensuring seamless ERP operations and enhancing the user experience for both internal and external customers. This position will also oversee other third-party applications that operate in tandem with Oracle NetSuite, such as Watchman Payment Systems, Atrium Campus Card, VitalSource/Verba Academic Materials Solutions, TradeCentric, HyperSpace, etc.

The Business Systems Administrator is the functional expert and first point of contact for the University of Utah Campus Store's business applications, including our NetSuite ERP system. The primary objective of this role is to optimize the business applications, support and train end-users, and provide technology tools to the organization to enhance efficiencies. This position is responsible for ensuring that both technical and system solutions continually meet the ever-changing business objectives through the daily administration and continued improvement of the business applications used by the University of Utah Campus Store. Thorough documentation of business processes is required, including system configuration, procedures, maintenance tasks, and troubleshooting steps, to ensure smooth operation, facilitate knowledge transfer, and enable efficient problem-solving when needed. This includes applications covering inventory management systems, e-commerce, point of sale, customer relationship management systems, accounting, and financial reporting.

The University of Utah is the state's public flagship institution and a top-tier research university. The University Campus Store is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff, along with millions of visitors each year.

At the University of Utah Campus Store, we are dedicated to fostering a community that upholds the six core commitments outlined by President Taylor Randall and the Board of Trustees. These commitments are leadership, education, research, service, patient care, and unity with sister institutions. As an integral part of the University community, we embrace these commitments in our daily operations with students, faculty, staff, and visitors. Our goal is to not only provide excellent products and services but also to contribute to a campus culture that prioritizes the well-being and success of all members. Join us in embodying these commitments and making a positive impact at the University of Utah Campus Store.

In addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:

11 paid holidays per year

14.2% employer contribution to retirement, where you pay nothing.**

Free UTA public transportation pass

Basic Life Insurance provided up to $25,000.

50% tuition reduction for employee, spouse, after 6 - 12 months of employment and dependent children after 3 years of full-time employment

Health coverage options that are both affordable and allow for access to care through the University of Utah health system.

Paid parental leave (in addition to FMLA ), if qualified

Professional development opportunities

Options for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available.

Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.

**For the majority of employees, the University contributes an amount equal to 14.2% of pay to a 401(a) Retirement Plan. If you previously worked for the University and were enrolled in a Utah Retirement Systems (URS ) retirement plan, Utah law requires that you be re-enrolled in the same URS plan upon rehire. If you were enrolled in a URS plan with another employer and wish to be enrolled during your University employment, you must complete the Irrevocable Election (online at https://benefits.utah.edu/retirement-plan-election/) before your first paycheck. Only employees who are residents of the United States and those holding H-1B Visas are eligible for retirement benefits.

Responsibilities

User Support and Training:

• Assist users with NetSuite-related queries and issues, offering expert advice on best practices and efficient use of NetSuite.

• Provide training and support to end-users, ensuring they are proficient in using NetSuite.

• Develop and maintain system documentation, including user guides and training materials.

• Conduct regular audits to ensure system access, roles, and permissions meet store and university compliance.

System Administration and Optimization:

• Ensure seamless ERP operations to meet business objectives through planning, comprehensive testing, and continuous monitoring.

• Monitor system performance and troubleshoot issues as they arise.

• Manage system upgrades, patches, and enhancements.

• Oversee third-party applications integrated with Oracle NetSuite and University systems.

• Manage consultant engagement as it relates to NS applications and 3rd party applications

Process Analysis and Improvement:

• Evaluate current NetSuite processes and identify areas for improvement.

• Implement changes to enhance efficiency and user experience.

• Stay up-to-date with NetSuite updates and industry best practices.

• Ensure technical and system solutions meet business objectives through daily administration and continuous improvement of business applications, including inventory management, e-commerce, point of sale, CRM, accounting, and financial reporting.

Collaboration and Integration:

• Collaborate with cross-functional teams to identify and resolve system issues.

• Work closely with Auxiliary and University IT, along with other campus departments, to integrate NetSuite with other systems and applications.

• Serve as a liaison to vendors, managing vendor support requests.

Continuous Improvement and Documentation:

• Develop, lead, and test critical initiatives, updates, and configuration changes to optimize applications.

• Deploy standard operating procedures, best practices, and training materials to ensure organizational effectiveness.

• Maintain thorough documentation, including system configuration, procedures, maintenance tasks, and troubleshooting steps.

Staff Management:

• Manage a team of up to 4 part-time staff or interns who oversee various development and POS/event support.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Requires a bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• NetSuite Expertise: In-depth knowledge of NetSuite ERP, including configuration, customization, and administration.

• Technical Proficiency: Strong understanding of business applications such as inventory management systems, ecommerce platforms, point of sale systems, CRM, and financial reporting tools.

• Analytical Skills: Ability to analyze complex business processes and identify opportunities for improvement.

• Problem-Solving: Strong problem-solving skills to troubleshoot system issues and find root causes.

• Project Management: Experience in managing projects, including developing, leading, and testing critical initiatives, updates, and configuration changes.

• Communication: Excellent verbal and written communication skills to provide guidance, answer questions, and create training materials.

• Collaboration: Ability to work closely with cross-functional teams, critical partners, and vendors to ensure business applications are fully utilized and optimized.

• Attention to Detail: High level of accuracy and attention to detail in managing system documentation, conducting audits, and ensuring data integrity.

• Adaptability: Ability to stay up-to-date with NetSuite updates and industry best practices, and adapt to ever-changing business objectives.

• Training and Support: Experience in providing training and support to end-users, ensuring they are proficient in using business applications. 

Special Instructions

Requisition Number: PRN41359B

Full Time or Part Time? Full Time

Work Schedule Summary: M-F 8a-5p, some weekends and holidays 

Department: 00435 - University Campus Store

Location: Campus

Pay Rate Range: $75,000 - $90,000 DOE

Close Date: 6/6/2025

Open Until Filled:

To apply, visit https://apptrkr.com/6061470

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