Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

Title: IT Helpdesk Level II

Job Type: Full Time

Location: Hybrid, Salt Lake City

Pay: $18-$28 Per Hour

Description

• Field incoming computer help requests from end users at DMC-affiliated companies via phone, email, or in-person
• Handle escalated incidents from Level I technicians, ensuring timely resolution and accurate documentation of all issues
• Record, prioritize, track, and document all problems from request through resolution
• Test and follow up to ensure that problems are adequately resolved
• Deploy new computer hardware and software
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution
• Identify and learn software and hardware used and/or supported by the company
• Perform "hands-on" fixes such as installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Support phone system (cabling, voicemail setups, and handset installations) and provide end-user training
• Support point-of-sale solutions for multiple companies
• Provide after-hours support on a rotational schedule for Retail Stores and Corporate Office

Requirements

• Associate’s degree in information technology, computer science, or a related field. Bachelor's degree preferred
• Minimum of 3 years of experience in a technical support role, with at least 1 year at Level II or equivalent
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are highly desirable
• M365 and inTune experience highly desirable
• Knowledge of computer hardware including PC and Macintosh (desktops & laptops), printers, tablets, and cell phones
• Proficiency with desktop, portable, and server operating systems, including Windows 10/11/2016-2022, Macintosh OSX, iOS, and Android
• Proficiency in MS Office, MS Outlook, Active Directory, and Desktop Management Solutions
• Experience with imaging for computer deployment
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and complete within critical due dates
• Detail-oriented with proven analytical and problem-solving abilities
• Ability to work independently and within a team environment
• Excellent communication (written and oral), customer service, and interpersonal skills
• Ability to work with multiple departments and locations to coordinate and fulfill technological needs

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Manual dexterity to operate a computer, keyboard, mouse, power tools, and other computer components
• Must be able to lift and transport computers and peripherals

What We Offer

• Medical, dental, and vision coverage
• 401(k) with company match
• Employer-funded retirement account
• Paid time off for vacation and sick leave in addition to paid company holidays
• Employee Assistance Program (EAP) services
• Access to free financial planners
• Matches on contributions to charitable organizations (after one year of service)

About Deseret Management Corporation

Organized in 1966, Deseret Management Corporation (DMC) is headquartered in Salt Lake City, Utah, and manages for-profit entities affiliated with The Church of Jesus Christ of Latter-day Saints. All DMC companies operate under a unified mission, “to be a trusted source of light and truth influencing hundreds of millions of people worldwide.”

DMC companies provide content, services, and information through a diverse portfolio of companies, the majority of which are media and communications brands. These include award-winning news, broadcasting, publishing, digital, financial, marketing strategy, and hospitality organizations, dedicated to providing best-in-class service with dignity, respect, humility, and integrity for all.

DMC’s news, broadcast (radio and television), publishing companies, marketing strategy, and digital brands seek to illuminate values and institutions that build strong societies—such as the importance of faith, family, and fundamental human virtues.

Deseret Management Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://admin.sourcingpro.io/apply/80902/444539/