Under the direction of the Community Life Director, the Senior Recreation Manager oversees operations of the recreational services offered at Millcreek Common including ice skating, roller skating, sport climbing, miniature golf (coming spring 2026), and other forms of recreational activity. This position provides personnel, process, and task management in all aspects of day-to-day operations.

POSITION(S) SUPERVISED:

Recreation Sport Managers

Adventure Hub Crew Leads and Crew Members

Sport Equipment Vendors

ESSENTIAL JOB FUNCTIONS:

1. Manage and support the operations of the Granite Credit Union Adventure Hub facility and the City’s recreational events and programs.

2. Supervise recreation staff including daily task management, hiring and firing, onboarding, development and training, scheduling, reviewing timesheets, approving payroll, conducting annual performance evaluations, and initiating corrective action, when necessary.

3. Monitor proper cash handling procedures.

4. Oversee client communication.

5. Manage departmental operational software (i.e. Roller and Sling).

6. Provide financial and other reports via Roller and Sling.

7. Define, maintain, and enforce policies and procedures to support recreational programs for guests at Millcreek Common.

8. Oversee seasonal sports conversions/changeovers.

9. Coordinate with the Communications Department on promotional materials and signage for recreational programs offered at Millcreek Common. Monitor and respond to online reviews.

10. Oversee the enforcement of employee safety practices, staff training (e.g., first aid training, etc.) and facility security protocols.

11. Coordinate with the City’s Emergency/Risk Manager to mitigate risk for employees and guests at Millcreek Common.

12. Identify opportunities, set goals, and train Adventure Hub Crew Leads and Crew Members on best practices to ensure excellent customer service is being continually provided.

13. Resolve escalated customer service and operational issues.

14. Coordinate with the Facilities Department to manage the day-to-day maintenance of the Adventure Hub facility and surrounding plaza areas (e.g., WiFi access, firepits, ambient music, outdoor furniture, etc.), ensuring the facilities are clean and in full operation for guests visiting Millcreek Common.

15. Purchase, maintain, and service recreational sports equipment as needed.

16. Manage the Adventure Hub facility’s inventory of tools, equipment, vehicles, and consumable items.

17. Oversee private rentals of the Adventure Hub and surrounding plaza areas, coordinate with the Community Life events team to schedule on-venue tours and assist with any special programming of entertainment and/or exhibition on the plaza.

18. Ensure satisfactory performance of contractor-provided services.

19. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Education and Experience: 

• Bachelor’s Degree from a regionally accredited college or university in Recreation Management, Leisure Studies, Sports Management or a related field required.
• At least 3-5 years of supervisory or leadership experience in the field of recreation management.
• At least 2 years of budgeting and cash handling experience.
• At least 2 years of experience working with customers and resolving issues.

  2. Special Qualifications:

• Valid Utah Class D Driver’s License required.
• Knowledge of Microsoft Office Suite required.

 3. Knowledge, Skills, and Abilities:

• Outstanding customer service skills and problem-solving abilities.
• Ability to multitask, exercise initiative and independent judgment, and adapt to stressful and unexpected situations.
• Ability to establish and maintain effective working relationships with the public, city staff, department heads, elected officials, contractors, volunteers, and stakeholders.
• Knowledge and experience with Microsoft products and general office equipment.
• Ability to communicate professionally and effectively, both verbally and in writing (i.e. by phone, email, text, and in-person).
• Ability to enforce established processes and policies.
• Ability to lead, manage, engage, and motivate staff.
• Willingness to delegate and share workload with coworkers.
• Ability and willingness to train and transfer knowledge to coworkers, subordinates, volunteers, and contractors.
• Ability to lead and operate self-sufficiently, without the support or supervision of senior staff, outside City business hours.

WORKING CONDITIONS:

1. Environment: Work is performed in a mixed indoor/outdoor environment. The employee should be able to lift at least 50 lb. and handle or move more weight with the assistance of appropriate equipment. The nature of community recreation and events requires the employee to work outside of traditional business hours and work-week.

2. Physical: Primary functions require sufficient physical ability and mobility to work in transitional settings between sitting at a workstation, moving from indoors to outdoors, and stooping, bending, kneeling, crouching, reaching, and twisting while performing tasks; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of personal computer equipment; to operate material handling equipment; to operate utility vehicles including but not limited to a forklift and the Zamboni (ice re-surfacing vehicle); and to verbally communicate to exchange information.

3. Vision: See in the normal visual range with or without correction

4. Hearing: Hear in the normal audio range with or without correction.

Application Process:

Interested applicants should submit a resume with cover letter and references to:

sbond@millcreekut.gov

OR

Millcreek Human Resources

Attn: Stephanie Bond

1330 E Chambers Avenue

Millcreek, UT 84106