IT Group Administrative Program Coordinator

Job Summary

Are you ready to make an impact? The Eccles IT support team is searching for an exceptional Administrative Program Coordinator to join our innovative and tight-knit crew of collaborators. This is more than a position —it's an opportunity to thrive in a fast-paced, dynamic environment where your attention to detail, ability to work independently, and excellent customer service skills will shine.

The Eccles IT Group is at the heart of the David Eccles School of Business, supporting a growing network of academic and student departments, centers, and institutes. We embody the Eccles mission: delivering a world-class business education infused with an entrepreneurial spirit and hands-on learning that prepares students for real-world challenges and successes.

In this role, you will operate under the guidance of the IT Helpdesk Manager and IT Administration Manager, contributing to meaningful projects and ensuring seamless operations. Be a part of something special and help us enhance the Eccles experience!

Responsibilities

-Utilize a ticketing system on a daily basis to respond to customer requests, document task completions, and collaborate with IT team members effectively.

-Manage processes related to onboarding new hires and offboarding exiting employees, including updates to the web directory, alias creation/removal, and mailbox/list maintenance.

-Conduct regular reviews of HR turnover lists to ensure accurate ticket entry.

-Handle involuntary termination requests with a strong commitment to confidentiality and timely resolution.

-Oversee daily receipt of packages and mail, including unboxing, inventory tagging, reconciling items with related tickets, and maintaining detailed inventory records.

-Manage returns by coordinating delivery to campus facilities or carriers (UPS/FedEx).Supervise equipment inventory for new hires and checkouts, monitor stock levels, and initiate reordering as needed.

-Create electronic journal entries for chargebacks and manage the procurement of basic office supplies.

-Maintain capital equipment inventory and ensure compliance with annual audit reporting requirements.

-Partner closely with the Helpdesk technician team to assign tickets on a rotational basis for tasks such as equipment imaging, deployment, recovery, and other related duties.

-Provide on-site support at the IT front desk, offering assistance and guidance to customers as needed.

-Assist with administrative portal management for user accounts when requested.

-Contribute to the development of knowledge base documentation and training materials.

-Provide support for the annual convocation ceremony, which may occur outside regular business hours.

-Perform other duties as assigned to support departmental objectives.

DISCLAIMER

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Must be capable of lifting up to 50 lbs.

Minimum Qualifications

Bachelor's degree (or equivalency) in a related field plus one year directly related experience or equivalency. Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience. (Example: bachelor's degree = 4 years of directly related work experience.)

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Familiarity with University of Utah purchasing systems, including PCard, UShop, EPR, eJournals, and Concur, is highly desirable.

Ideal Candidate Attributes: The ideal candidate possesses a positive, outgoing demeanor paired with exceptional interpersonal skills. They demonstrate tact, adaptability, and professionalism when engaging with diverse customer personalities, ensuring outstanding service and collaboration in every interaction.

Special Instructions

Requisition Number: PRN41593B

Full Time or Part Time? Full Time

Work Schedule Summary: 8am-5pm, M-F on campusPossibility of hybrid working environment after a training period and subject to ongoing supervisor approval (up to 2 days remote per week). 

Department: 00040 - Info Tech Group (Sch of Bus)

Location: Campus

Pay Rate Range: $45k-$48k BOE

Close Date: 7/14/2025

Open Until Filled:

To apply, visit https://apptrkr.com/6144157

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