ORDER /DATA ENTRY

Key Responsibilities, Duties, Functions:

·        Entering data into database software and checking to ensure the accuracy of the data that has been inputted

·        Resolving discrepancies in information and obtaining further information for incomplete documents

·        Creating data backups as a part of a contingency plan

·        Scanning documents into a database software

·        Responding to information requests from authorized members

CUSTOMER SERVICE AGENT

Key Responsibilities, Duties, Functions: 

·        Maintaining a positive, empathetic and professional attitude toward customers at all times

·        Responding promptly to customer inquiries

·        Communicating with customers through various channels

·        Acknowledging and resolving customer complaints

·        Knowledge of product to answer customer questions

·        Keeping records of customer interactions, transactions, comments and complaints

·        Communicating and coordinating with colleagues as necessary

·        Providing feedback on the efficiency of the customer service process

·        Ensure customer satisfaction and provide professional customer support

Qualifications and Requirements:

·        Computer literacy and familiarity with various computer programs such as MS Office

·        Professional Phone Skills

·        Attention to detail

·        Knowledge of grammar and punctuation

·        Ability to work to time constraints

·        Ability to stay calm when customers are stressed and upset

·        Comfortable using computers

·        Experience working with customer support

·        MUST BE Bi-lingual (English & Spanish)

Qualifications and Skills:

·        Problem Solving

·        Developing standards

·        Analyzing information

·        Dealing with complexity

·        Reporting research results

·        Data entry skills

·        Attention to detail

·        Confidentiality

·        Thoroughness

·        Bi-lingual, Ability to speak Spanish