Plumbing Dispatcher

The Plumbing Dispatcher schedules technician appointments at customer sites and facilitates communication among technicians, customers, and the company.

Primary responsibilities:

Maintains the service technician, plumber schedules and dispatches as service calls are completed.

Schedules technician, plumber return trips with customers to complete jobs after arrival of parts.

Enters service calls, schedule calls daily.

Maintains customer database, ensuring complete, accurate, and updated entry of information

Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.

Follows up and schedules preventative maintenance service appointments.

Reviews completed service work orders for accuracy.

Participates in all company-sponsored training classes.

Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Always maintains a professional image by:

Following safety policies and procedures.

Abiding by ALL standards of performance and code of ethics.

Maintaining a courteous demeanor with all customers and associates.

 Required knowledge, skills and abilities:

Minimum two years of experience in related industry dispatch and coordination.

Geographical knowledge of the service area and/or map reading skills.

Advanced communication and customer service skills.

Experience in using Microsoft Word and Excel.

Valid driver’s license and a clean driving record.

Ability to pass a background check and drug screen.

Educational/certification requirements:

GED or High School Diploma.

Environmental conditions:

General office environment.

Physical requirements:

Ability to operate a personal computer and related equipment.

Ability to sit for long periods of time.

Must have sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software and communications equipment.

Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.