Our Mission

“To Launch Brands and People”

Why Avalaunch

There’s a reason why “Launch People” is part of our mission. We believe that a career is more than just a job. It’s where you spend over one-third of your waking hours. It becomes a key part of your life and either fulfills and inspires you or exhausts and empties you. Our vision is to create an environment where you can launch and enjoy a long-term, fulfilling career. A place where you feel excited, empowered, and motivated to achieve goals and grow personally. 

We’ve learned that the way we help our employees launch to new heights is to operate under a set of core values that serve as a foundation for everything we do:

Creating Believers – We earn trust by focusing on results that matter. 

Project Positivity – We spread happiness and optimism in all that we do. 

Be Proactive – We create our environment rather than respond to it.

Be Integrity  – We are whole and completed when we honor our word. 

Deliver Distinguished Service – We do what we say we’re going to do with that “white glove” touch. 

Thrive on Communication – We communicate candidly, regularly, and precisely. 

Trust the Team – We move at the speed of trust and bring the best talent together. 

Initiate Innovation – We constantly experiment and test to reach success. 

Enjoy the Ride – We believe that fun should be a part of everything we do and we have a whole lot of it!

Let’s get to the good stuff

Avalaunch Media is looking for an experienced Agency Operations Manager who thrives in the dynamic environment of a marketing agency. This individual will play a pivotal role in ensuring our operations run smoothly, efficiently, and align with our strategic goals. If you’re a technical and detail-oriented professional with a passion for process optimization and team collaboration, we’d love to meet you.

The Agency Operations Manager position is a member of the Operations & Admin Team and reports directly to the COO.

The following are key highlights of the work you’ll be doing:

• Operational Leadership: Oversee and refine daily operations, ensuring seamless coordination across departments to enhance productivity and service delivery.
• Financial Oversight: Manage accounts receivable and payable, vendor payments, and conduct regular audits to maintain financial accuracy and integrity.
• Process Improvement: Develop and implement standard operating procedures (SOPs) to streamline workflows and improve operational efficiency.
• Technology Management: Administer and optimize the use of tools such as Microsoft Office Suite (with advanced Excel capabilities), Google Workspace, FreshBooks, Teamwork, Zoho, PandaDoc, Webex, iSolved, Stripe, and Authorize.net.
• Legal and Contractual Support: Assist in drafting, reviewing, and managing Master Service Agreements (MSAs) and Statements of Work (SOWs), ensuring compliance and mitigating risks.
• Human Resources Collaboration: Support HR functions including recruitment, onboarding, terminations, and benefits administration, working closely with the HR and Office Administrator.
• IT and Equipment Management: Oversee the allocation and maintenance of office equipment, manage basic IT needs, and ensure all technological resources are effectively utilized.
• Cross-Functional Coordination: Act as a liaison between departments, fostering communication and collaboration to achieve company objectives.

The skills you’ll bring to the table:

• Education: Bachelor’s degree required. A degree in Business, Operations Management, or a related field is preferred.
• Experience: Minimum of 2-3 years in an operations role within a marketing agency or similar environment.
• Technical Proficiency: Advanced skills in Microsoft Excel (including complex formulas and VLOOKUP), and a strong command of Google Workspace tools.
• Financial Acumen: Proven ability to manage financial operations, including budgeting, invoicing, and financial reporting.
• Process-Oriented Mindset: Demonstrated experience in developing and implementing efficient operational processes.
• Legal and HR Knowledge: Familiarity with legal documentation and HR practices, with the ability to support related functions effectively.
• Problem-Solving Ability: Resourceful and proactive in identifying issues and creating thoughtful, practical solutions in real-time.
• Attention to Detail: Exceptional organizational skills with a keen eye for detail, ensuring accuracy in all aspects of work.
• Communication Skills: Excellent verbal and written communication abilities, capable of interacting with all levels of the organization.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple priorities and adapting to changing needs. 

Here is our promise to you:

• Great compensation with growth and long-term career opportunities.
• Medical benefits: health, vision, and dental.
• Membership to telemed powered by Recuro, where you can have a doctor accessible to you via app or phone at no cost to you, when enrolled in an employer sponsored medical plan.
• 401K: Avalaunch Media matches up to 4% of the employee’s pay. Matching funds are immediately fully vested.
• Health Savings Account (HSA): Employee has option to enroll in an HSA eligible plan and allocate pre-tax dollars to be used on medical care expenses.
• Paid Time Off
• Career Training: Avalaunch will pay for ongoing education to help you grow and improve in both your career and in your personal development. We also offer regular “lunch and learns” where we provide training on a wide variety of topics.
• Fully stocked break room with snacks, treats, drinks, etc.
• Hybrid Work Environment: We work from the office four days a week and from home one day a week and are willing to take special circumstances into account.
• Avalaunch Adventure Club: You have a standing invite to our adventure club outings – skiing, fishing, hiking, axe throwing, mountain biking, golfing, etc.
• Frequent company and team parties including an annual fish fry, ski trips, golf, holiday events, etc. 
• Consistent challenges to launch at Avalaunch and develop your career in new and exciting, prosperous ways.