Job Summary:

We are seeking a highly organized and customer-focused Customer Service Representative (CSR) with experience in the automotive collision repair industry. The ideal candidate will have hands-on knowledge of CCC ONE and be capable of writing accurate and timely repair estimates. This role requires someone who excels in building strong customer relationships, has a clear understanding of the insurance claims process, and can work effectively in a fast-paced, team-oriented environment.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout the repair process.
• Create and manage repair estimates using CCC ONE in compliance with industry and insurer standards.
• Coordinate communication between customers, insurance adjusters, and the production team.
• Schedule repair appointments, follow up on repair status, and ensure timely updates to customers.
• Collect payments, handle documentation, and process insurance claim paperwork.
• Ensure customer satisfaction and resolve any concerns or complaints with professionalism.
• Maintain accurate records of all customer interactions and transactions.

Assist with administrative tasks and general front-office support as needed

Qualifications:

• 2+ years of customer service experience in an automotive collision repair setting required.
• Proficient in CCC ONE – must have working knowledge.
• Experience writing repair estimates for automotive collision damage.
• Strong knowledge of insurance claim handling procedures.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and work well under pressure.
• Detail-oriented, organized, and dependable.
• High school diploma or equivalent required; post-secondary education or industry certifications a plus.

• Competitive pay (based on experience)
• Health benefits
• Paid time off and holidays
• Supportive team environment
• Opportunities for growth and advancement