Aldous & Associates P.L.L.C. is a respected law firm based in Salt Lake City, Utah, with nearly 15 years specializing in past-due consumer collections—initially working in the gym industry and now expanding across property management and more. We operate a U.S.-based call center staffed by college-educated professionals (approximately 33% bilingual) who receive ongoing training, ensuring professional, compliant, courteous outreach.

• Law firm approach: Our attorney-backed model encourages prompt payment and fosters respectful, non-intimidating communication.
• Tech-enabled collections: We use data-driven tools and seamless software integrations to boost revenue—clients often see ~20% improvements.
• Client-centric strategy: Our flexible retention plans and transparent reporting help clients retain their customers while resolving debt.

• Handle inbound/outbound emails and mail about debt resolution, membership reinstatement, and payments
• Communicate case details clearly and respectfully
• Support integration with client systems for automated workflows
• Provide regular status reports to internal staff and clients
• Escalate complex cases to attorneys as needed

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1+ years in customer service, collections, or office work
• Excellent communication and interpersonal skills
• Provide accurate, compliant information while maintaining a courteous and professional tone
• Document all communication in the firm’s case management system with precision
• Adapt to new technologies and client platforms for efficient account management
• Strong organizational skills and attention to detail
• Familiarity with Microsoft Office and Google suite products

• Career growth in a rapidly growing business
• Ongoing training on legal and regulatory compliance
• Opportunity to support businesses in fair, ethical debt resolution