Position Summary:

The Water Quality Technician is responsible for the installation, maintenance, and servicing of water softeners, whole home filtration systems, and reverse osmosis (RO) systems. This hands-on field role involves working in residential and light commercial settings to ensure clean, safe, and high-quality water for customers. The ideal candidate is mechanically inclined, reliable, and customer-focused, with experience in plumbing or water treatment installations.

Key Responsibilities:

• System Installation:
• Install water softeners, whole home filtration systems, and reverse osmosis (RO) systems according to manufacturer specifications and plumbing standards.
• Evaluate site conditions and customer needs to recommend the appropriate system type and size.
• Perform plumbing connections, system setup, and start-up testing.
• Service & Maintenance:
• Conduct routine maintenance, including filter changes, system inspections, and performance checks.
• Diagnose and repair issues such as leaks, pressure loss, or water quality concerns.
• Maintain accurate service records for all jobs completed.
• Customer Interaction:
• Educate homeowners and property managers on system use and routine maintenance.
• Provide clear communication about service schedules, installation procedures, and warranty terms.
• Ensure a high standard of professionalism and customer satisfaction on every job.
• Documentation & Compliance:
• Complete service reports, installation records, and any necessary documentation.
• Ensure installations comply with all applicable codes and regulations.

Qualifications:

• Education:
• High school diploma or equivalent required.
• Certification in Plumbing, Water Treatment, or a related field is a plus.
• Experience:
• 1–2 years of experience in installing water softeners, filtration systems, or reverse osmosis systems.
• Journeyman or Apprentice Plumbing License preferred.
• Skills & Competencies:
• Proficiency with plumbing tools and water system components.
• Ability to read installation manuals, blueprints, and follow detailed procedures.
• Strong problem-solving and mechanical skills.
• Excellent communication and customer service abilities.
• Capable of working independently and managing daily field service tasks.

Physical Requirements:

• Ability to lift and carry equipment up to 50 lbs.
• Comfortable working in crawl spaces, basements, and attics.
• Willingness to work in various weather conditions and environments.

Benefits:

• Competitive hourly wage
• Health insurance reimbursement available
• Paid holidays and vacation
• On-the-job training and advancement opportunities