Join the leader in remote wireless monitoring solutions in the Internet of Things (IoT) space as a Technical Support Associate. Associate will be working directly with company’s direct customers. The technical support associate answers telephone inquiries of a basic technical nature supporting the company's wireless hardware and software products. Many support calls are routine but some may require deviation from traditional answers. On the job training will be provided.

• Take support calls
• Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action.
• Updating customer accounts
• Explaining and support features about software
• Handles situations which require adaptation of response or research according to unique customer situations.
• Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise.
• Maintains log of problems so recurring problems can be reported to both hardware and software engineering departments.

• Maintain a clean, courteous and professional demeanor
• Physically able to sit long hours in front of a computer taking phone calls
•    Have great communication skills both written and verbal, and can read and write the English language well
• Have a high level of knowledge working with computers, routers, switches and cellular network
• Possess a good understanding of networking and internet addressing.
• A basic understanding of how radio frequencies work
• Have a minimum of two years previous customer service experience
• Previous call center experience, preferably in a technical support capacity
• Proficiency in typing at least 30 WPM is required (you will be required to take a typing test)
• Ability to navigate software applications and operating systems
• Provide exceptional customer service
• Integrity, honesty and punctuality are expected
• Highly driven with an execution focus and strong sense of urgency
• Proficient with MS Office products (Excel, Word, PowerPoint, Outlook) and various operating systems
• Knowledge of CRMs is useful (Net Suite knowledge a plus) but not required. 

E-mail careers@monnit.com only. NO CALLS OR DROP-INS accepted.

Schedule: Full Time, Monday – Friday 8:00 am – 5:00 pm

Experience: 2-3 years similar experience preferred but not required