Fast-paced and growing auto body shop is seeking a reliable, long-term customer service rep (CSR)/administrative assistant with excellent multitasking skills. Our CSR is the first point of contact for the entire organization, which requires a positive attitude, polished appearance and professional demeanor. The CSR will be responsible for answering incoming calls, directing calls to appropriate staff, customer communication and account clerical support. This position will multi-task a variety of front office activities. 

Greet clients as soon as they arrive and connect them with the appropriate staff

Answer the phone in a timely manner and direct calls to the correct person

Identify and assess customer's needs to achieve satisfaction

Manage necessary paperwork and tracking of vehicle status

Routine client communications including biweekly text updates

Ensure reception area is tidy

Collect and distribute parcels and other mail

Other duties as assigned

Proven work experience as a customer service rep, front office or similar role preferred

Hands-on experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance with lively personality

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills and attention to detail

Customer first and can-do attitude

Effective collaborator and team player

Ability to manage multiple assignments with minimal supervision

High school diploma or GED minimum

Experience working with Google Suite and Microsoft Office programs

Bilingual is a plus