Utah Housing Corporation (UHC), located in West Valley City, Utah, is the state's designated Housing Finance Agency. Since our establishment in 1975, we have worked to meet Utah's housing needs through financial innovation and dedicated service. Our team is passionate about our mission, and we take pride in the impact of our work on Utah communities.

We are currently seeking a full-time Loss Mitigation Specialist to join our team. In this role, you will serve as a key point of contact for homeowners, handling inbound calls and assisting with questions related to home retention and disposition options. You will be responsible for processing and setting up new Loss Mitigation applications, making outbound calls, and sending letters or emails to follow up on missing documentation, trial payments, and other required items. Ensuring compliance with all regulatory and investor guidelines is essential to this position.

As a Loss Mitigation Specialist, you will conduct quality control checks on Partial Claim, Loan Modification, and other Loss Mitigation documents for all investors. You will check in, record, and prepare Electronic Funds Transfers (EFTs) for executed documents and ensure that all completed documents are submitted promptly to HUD. You will also follow up to confirm their receipt, document all interactions in the MSP system, and communicate clearly and professionally with borrowers, vendors, HUD, and internal UHC staff.

The role requires maintaining comprehensive knowledge of investor, insurer, regulatory, and state/local guidelines. You will assist in managing active Loss Mitigation files, including application processing, fund posting, homeowner follow-ups, trial payment plan tracking, and six-month review calls. You will monitor account breaches, document all updates, and coordinate with the preservation department if properties become vacant.

Additional duties include filing retention claims, responding to audit requests, assisting with outbound default calls, and contributing to continuous improvement by identifying potential errors and recommending compliance improvements to management.

This position offers a salary range of $38,500 to $49,000 annually, depending on your education and experience. We provide a comprehensive benefits package that includes employer contributions to Utah Retirement Systems (URS), PEHP Medical, Dental, and Vision coverage, 401(k), 457, IRA, Roth IRA options, and 12 paid holidays, among other benefits.

Minimum qualifications include a high school diploma, GED, or equivalent (a bachelor's degree in Business, Finance, or a related field is preferred), and at least one year of experience in mortgage servicing, collections, or loss mitigation. The ideal candidate will possess excellent written and verbal communication skills, the ability to work effectively in a team, and strong attention to detail. Proficiency in Microsoft Excel and Word, as well as a solid understanding of accounting and finance principles, is also required.

This is a full-time position with a 40-hour workweek, typically Monday through Friday from 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., and includes one Saturday per month from 9:00 a.m. to 1:00 p.m.

If you are enthusiastic about contributing to UHC's mission and believe you meet the qualifications, we encourage you to complete our brief, mobile-friendly application. We look forward to the possibility of welcoming you to our team.