Ari is changing the way bicycles are designed, built, purchased and assembled. We don’t sell bicycles, we deliver experiences. Our personalized approach means each bike is custom built to the rider.

As a Customer Success Specialist, you will be interacting with other Ari team members and Ari customers to help them have the exceptional experiences. As a Customer Support Specialist, you will play a crucial role in ensuring our customers have exceptional experiences. With a focus on troubleshooting and product knowledge, you'll help riders overcome obstacles and stay on the trail. We're seeking self-motivated individuals who thrive in a fast-paced environment and love connecting with people. If you have a deep understanding of bike technology and enjoy problem-solving, this is the perfect opportunity for you.

We are looking for people who are self-motivated, excited about our products, able to work in a fast-paced environment, have an open mind, are willing to learn, and love talking with people. Must be able to work in a team environment. You will help customers remain fans of the brand while navigating obstacles that are in the trail. 

Responsibilities may include:

• Provide in-person and remote support to customers, answering questions and resolving issues related to Ari products and components via text, email, and phone.
• Collaborate with Ari teams and component manufacturers to deliver warranty and service solutions.
• Educate and guide customers on best practices, ensuring their satisfaction and loyalty.
• Manage expectations and timelines effectively while maintaining strong customer relationships.

Must have an interest in bikes and an in-depth understanding of bike technology including road, mountain, and e-bike frame, drivetrain, suspension, and other components. Previous bike mechanic experience will be advantageous. Must be a self-motivated problem solver, easy to work with, willing to learn, and get along well with others. Must be able to explain technical concepts and details simply both verbally and in writing to customers and coworkers. We are looking for the best people and pay will be commensurate. Work location will be in Lindon.

We value people with integrity, good communication skills, and problem-solvers.

Why Join Us:

• Opportunity to work with a passionate team of cycling enthusiasts who are dedicated to delivering exceptional products and experiences to our customers.
• Competitive salary and benefits package, including health insurance, retirement plans, and employee discounts on company products.
• Professional development opportunities and the chance to expand your skills and knowledge in the cycling industry.
• Supportive and inclusive company culture that values teamwork, innovation, and continuous improvement.
• Meaningful work that makes a positive impact on the cycling community, helping riders of all levels enjoy their cycling experience to the fullest.